At Alexandra Fabian, every piece is crafted with precision, care, and a commitment to exceptional quality. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your item, subject to the conditions below.

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1.⁠ ⁠Eligibility for Returns

1.1 Condition of Items

To be eligible for a return, items must be in their original condition:

We cannot accept returns that show any signs of wear, including makeup marks, perfume or deodorant traces, damage, stretching, or fabric pulls.

1.2 Non-Returnable Items

The following items are not eligible for return:

1.3 Online Purchases

Online purchases can only be returned through our online returns process and cannot be exchanged in person.

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2.⁠ ⁠Faulty Items

If you believe your item is faulty, please contact our Customer Care team within 48 hours of delivery.

Please include:

Items are considered faulty if they arrive damaged or develop a manufacturing issue within 3 days of purchase.

Issues reported after this period will be considered normal wear and tear.

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3.⁠ ⁠Shipping Costs

Original shipping fees are non-refundable.

Return shipping costs are the customer’s responsibility unless the item is confirmed faulty.

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4.⁠ ⁠Refunds

Once approved and inspected, refunds will be processed to your original payment method.

Please allow 5–10 business days for the refund to reflect.

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5.⁠ ⁠Exchanges

We currently do not offer direct exchanges.

To change an item, please return it and place a new order.